ETUDEHOUSE瑕疵品換貨被刁難 - 美妝
By Genevieve
at 2018-01-17T16:47
at 2018-01-17T16:47
Table of Contents
(代PO)
1/18更新後續:
目前就是這樣
https://i.imgur.com/iYM0MSK.jpg
孤單的氣墊粉餅XD
————————————
第一次火大到寫客訴,過程有點長
上周拿著EH有問題的天使光氣墊粉餅去換貨,
在高雄新崛江門市見識到了頗糟糕的服務態度
我去年到三多門市購物+換貨出問題的天使光氣墊(聽說這款氣墊出很多包),
三多門市查詢消費紀錄後跟我說,因為他們是百貨門市,我是在一般門市購買的,所以要
拿到一般門市去兌換。
店員告知只要在包裝上的"保存期限內",
都可以換新的氣墊粉餅,我就放心離開了
上週我帶著天使光氣墊粉餅順路去換貨,
新崛江店員拿走我的氣墊粉餅,
過了很久很久之後,店長過來跟我說:
因為你這個距離保存期限還有剩兩個月,
所以不能換貨!
當下真是傻眼,我說我上次在三多門市要換,
店員跟我說要去一般門市換,
且只要"在保存期限內"就可以換
店長一副不可置信的樣子跟我說:
怎麼可能!全台門市都可以兌換!是哪位店員說的?
(我後來查官網公告有寫:
請至原購買門市作換貨的處理,
等於一間公司3種說法?)
我也明白指出店員特徵,
且該店員還幫我查詢到是在瑞豐門市購買的
(瑞豐店已關),
可惜該店員已離職
但店長依然堅持不讓我換貨,
然後開始跟我盧,說我沒有發票,
但官網明明寫明,外包裝確認非水貨就可以換貨,
而我的包裝袋上就有台灣公司中文標籤
後來我跟店長說我的女王卡有消費紀錄可查詢,
讓人更火大的地方是,店長居然試圖誤導我
店長(站在收銀機前):可是你的會員卡搜尋不到消費紀錄耶,查了兩次都沒有。
我:怎麼可能,我這塊有中文標籤就是在台灣門市購買的,而且三多門市幫我查過,還跟
我說在瑞豐買的,不可能沒有消費紀錄
我往螢幕看,消費紀錄是從2016年1月1號開始的,
我覺得不對勁,因為我從有會員卡以來一直都有消費,而且還是女王卡
就問她:你們公司是不是系統更新,把2016以前的消費紀錄全部都清除掉了
店長:呃......對
我:你們公司系統把資料清除掉,怎麼可以說是我沒有消費?
(當我還在收銀機跟店長對話時,有一位短髮很高的店員從後台走出來臭著臉說:借過!
當下我在處理事情,沒在意就直接讓位,事後想想那口氣會是不小心的嗎...)
最後店長不情不願的讓我換貨,問我要換哪款,
然後轉頭請店員來服務我挑選,
全店大概4個店員+店長,現場只有我一個客人,
但所有店員完全沒有動作也沒有走過來,
等店長二度指派才過來
後來我自己試色,挑好後寫好換貨單,
拿著我那一顆換好的氣墊粉餅打開看,
這時櫃台叫BOBO的店員看我一眼後,
說:給我一下。
就把我的氣墊粉餅拿走。
我以為是要幫我看色號或是保存期限,
結果不是,她打開包裝把裡面的氣墊粉撲抽走(?!)
BOBO轉頭跟店長說:這應該不用給她吧?
店長說對,然後就把氣墊粉撲收走了
我這時已經傻眼到不行,
實在不想再跟他們浪費力氣。
試想沒有粉撲我要如何使用那顆氣墊粉餅?
高雄新崛江店的服務態度真的令人不敢恭維
附上EH官網討論區天使光換貨回覆:
-----------------------------
親愛的公主:
目前有發現某部分天使光粉凝霜有出現這個狀況,
公主可至原購買門市作換貨的處理,
有帶外盒確認非水貨,我們都會幫您處理的;
如沒有發票,可提供當初購買證明(如會員卡號查詢相關購買資訊或是商品外盒包裝),
確認因瑕疵造成粉蕊破裂都會幫您作後續處理。
因韓國方面已全面回收下架,故沒有天使光粉凝霜可供換貨,
換貨皆以換其他類cushion來做更換唷!
客訴點:
1.是EH店員跟我說保存期內就可以更換,
再者,官網回覆內容也沒有提及換貨期限
2.官網換貨內容也寫明,只要確認非水貨,有商品外盒包裝就可以換貨,
那一直要發票.查消費紀錄(還說謊),到底為甚麼?
3.明明可以馬上解決的事情,因為不合理的刁難,足足浪費了我將近半小時-40分鐘
4.產品有問題換貨,居然當面抽走粉撲,沒有粉撲我要如何使用?
5.我知道新崛江店平常就已經臭臉.負評滿點,但這整件事情的處理過程跟態度實在太糟
糕
--
1/18更新後續:
目前就是這樣
https://i.imgur.com/iYM0MSK.jpg
孤單的氣墊粉餅XD
————————————
第一次火大到寫客訴,過程有點長
上周拿著EH有問題的天使光氣墊粉餅去換貨,
在高雄新崛江門市見識到了頗糟糕的服務態度
我去年到三多門市購物+換貨出問題的天使光氣墊(聽說這款氣墊出很多包),
三多門市查詢消費紀錄後跟我說,因為他們是百貨門市,我是在一般門市購買的,所以要
拿到一般門市去兌換。
店員告知只要在包裝上的"保存期限內",
都可以換新的氣墊粉餅,我就放心離開了
上週我帶著天使光氣墊粉餅順路去換貨,
新崛江店員拿走我的氣墊粉餅,
過了很久很久之後,店長過來跟我說:
因為你這個距離保存期限還有剩兩個月,
所以不能換貨!
當下真是傻眼,我說我上次在三多門市要換,
店員跟我說要去一般門市換,
且只要"在保存期限內"就可以換
店長一副不可置信的樣子跟我說:
怎麼可能!全台門市都可以兌換!是哪位店員說的?
(我後來查官網公告有寫:
請至原購買門市作換貨的處理,
等於一間公司3種說法?)
我也明白指出店員特徵,
且該店員還幫我查詢到是在瑞豐門市購買的
(瑞豐店已關),
可惜該店員已離職
但店長依然堅持不讓我換貨,
然後開始跟我盧,說我沒有發票,
但官網明明寫明,外包裝確認非水貨就可以換貨,
而我的包裝袋上就有台灣公司中文標籤
後來我跟店長說我的女王卡有消費紀錄可查詢,
讓人更火大的地方是,店長居然試圖誤導我
店長(站在收銀機前):可是你的會員卡搜尋不到消費紀錄耶,查了兩次都沒有。
我:怎麼可能,我這塊有中文標籤就是在台灣門市購買的,而且三多門市幫我查過,還跟
我說在瑞豐買的,不可能沒有消費紀錄
我往螢幕看,消費紀錄是從2016年1月1號開始的,
我覺得不對勁,因為我從有會員卡以來一直都有消費,而且還是女王卡
就問她:你們公司是不是系統更新,把2016以前的消費紀錄全部都清除掉了
店長:呃......對
我:你們公司系統把資料清除掉,怎麼可以說是我沒有消費?
(當我還在收銀機跟店長對話時,有一位短髮很高的店員從後台走出來臭著臉說:借過!
當下我在處理事情,沒在意就直接讓位,事後想想那口氣會是不小心的嗎...)
最後店長不情不願的讓我換貨,問我要換哪款,
然後轉頭請店員來服務我挑選,
全店大概4個店員+店長,現場只有我一個客人,
但所有店員完全沒有動作也沒有走過來,
等店長二度指派才過來
後來我自己試色,挑好後寫好換貨單,
拿著我那一顆換好的氣墊粉餅打開看,
這時櫃台叫BOBO的店員看我一眼後,
說:給我一下。
就把我的氣墊粉餅拿走。
我以為是要幫我看色號或是保存期限,
結果不是,她打開包裝把裡面的氣墊粉撲抽走(?!)
BOBO轉頭跟店長說:這應該不用給她吧?
店長說對,然後就把氣墊粉撲收走了
我這時已經傻眼到不行,
實在不想再跟他們浪費力氣。
試想沒有粉撲我要如何使用那顆氣墊粉餅?
高雄新崛江店的服務態度真的令人不敢恭維
附上EH官網討論區天使光換貨回覆:
-----------------------------
親愛的公主:
目前有發現某部分天使光粉凝霜有出現這個狀況,
公主可至原購買門市作換貨的處理,
有帶外盒確認非水貨,我們都會幫您處理的;
如沒有發票,可提供當初購買證明(如會員卡號查詢相關購買資訊或是商品外盒包裝),
確認因瑕疵造成粉蕊破裂都會幫您作後續處理。
因韓國方面已全面回收下架,故沒有天使光粉凝霜可供換貨,
換貨皆以換其他類cushion來做更換唷!
客訴點:
1.是EH店員跟我說保存期內就可以更換,
再者,官網回覆內容也沒有提及換貨期限
2.官網換貨內容也寫明,只要確認非水貨,有商品外盒包裝就可以換貨,
那一直要發票.查消費紀錄(還說謊),到底為甚麼?
3.明明可以馬上解決的事情,因為不合理的刁難,足足浪費了我將近半小時-40分鐘
4.產品有問題換貨,居然當面抽走粉撲,沒有粉撲我要如何使用?
5.我知道新崛江店平常就已經臭臉.負評滿點,但這整件事情的處理過程跟態度實在太糟
糕
--
Tags:
美妝
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