Y購物中心買到中國製蘭蔻... - 保養

By Hazel
at 2018-09-09T21:55
at 2018-09-09T21:55
Table of Contents
這陣子接近週年慶
剛好想買蘭蔻
今年百貨週年慶組合不太是我想要的
也覺得頗貴
剛好看Y開頭的購物中心也開始有些優惠
看到價格便宜週年慶許多便買了
我買了小黑瓶50ml+安瓶20ml組合
在另外買5D晚霜15ml*2
總共才花四千多...
收到後,當晚便很開心的拿晚霜來用
但一開始沒注意標籤下的字
撕開後才發現是簡體字,由蘭蔻授權中國生產...
如圖:
https://i.imgur.com/DbL4Yk3.jpg
我拿我在百貨櫃上所得的日霜(圖右)來看
都是寫英文的內容...
https://i.imgur.com/hxfkqoo.jpg
我馬上回去看Y購物中心的訂單記錄
網站上面確實是寫國內專櫃公司貨...
https://i.imgur.com/L7pWYZ1.jpg
https://i.imgur.com/4LBOTfV.jpg
但其中因為註釋保養品如果使用了不能退貨
我現在很猶豫該不該持續用...
因為跟實際在台灣專櫃買到的有出入
感覺不是很好...
不曉得專櫃的晚霜是不是也是標示中國製造?
想請益版大能否給我一些建議QQ
107/09/10更新進度———
今早已有向y購物中心要求退貨
Y購物中心表示,因為我有拆包裝、撕過標籤
可能會請該產品的供應商來決定是否給退
方才有一通電話聲稱是蘭蔻的供應商也有聯繫我
供應商一再強調他們的是「正品」、「專櫃貨」
但我表明我在專櫃買過,也沒買到簡體字的
他們覺得我無理取鬧
還說我拆包裝了,要看購物中心給不給退
變成兩邊互推責任
我便回:
「購物中心跟我說你們說可以退,他們才可以退」
「怎麼現在是你說他們可以退,你們才可以退?到底是參考哪邊的標準?」
供應商緩和的說,還是要聯繫購物中心才能決定
搞得這通電話打來的目的只是要解釋他們是正品
完全不是很想理會我要退貨的目的...哈哈傻眼
107/09/15更新進度———
後來收到這些回覆
https://i.imgur.com/ibuXrtV.jpg
https://i.imgur.com/D59ZrFq.jpg
https://i.imgur.com/KSFIB9m.jpg
https://i.imgur.com/6L4JAfq.jpg
https://i.imgur.com/nxQ2RgF.jpg
https://i.imgur.com/7UNCca5.jpg
https://i.imgur.com/zR9uEJg.jpg
正好近日工作出差實在無暇回覆、更新
也許是我知識淺薄,買的經驗不夠多
沒遇過如此標示之產品
如今就當作長知識了
之所以會在網路買
是因為我之前在Y購物的商品都覺得還不錯
我大多買生活用品(電動牙刷、球鞋...)
是正品或者不一定,我不知道
至少使用上沒有任何瑕疵
我也是這一次才第一次客訴
往後保養品我還是選擇靠櫃好
至少有問題可以直接反應
也不用這樣花時間隔空收覆訊息
--
剛好想買蘭蔻
今年百貨週年慶組合不太是我想要的
也覺得頗貴
剛好看Y開頭的購物中心也開始有些優惠
看到價格便宜週年慶許多便買了
我買了小黑瓶50ml+安瓶20ml組合
在另外買5D晚霜15ml*2
總共才花四千多...
收到後,當晚便很開心的拿晚霜來用
但一開始沒注意標籤下的字
撕開後才發現是簡體字,由蘭蔻授權中國生產...
如圖:
https://i.imgur.com/DbL4Yk3.jpg
我拿我在百貨櫃上所得的日霜(圖右)來看
都是寫英文的內容...
https://i.imgur.com/hxfkqoo.jpg
我馬上回去看Y購物中心的訂單記錄
網站上面確實是寫國內專櫃公司貨...
https://i.imgur.com/L7pWYZ1.jpg
https://i.imgur.com/4LBOTfV.jpg
但其中因為註釋保養品如果使用了不能退貨
我現在很猶豫該不該持續用...
因為跟實際在台灣專櫃買到的有出入
感覺不是很好...
不曉得專櫃的晚霜是不是也是標示中國製造?
想請益版大能否給我一些建議QQ
107/09/10更新進度———
今早已有向y購物中心要求退貨
Y購物中心表示,因為我有拆包裝、撕過標籤
可能會請該產品的供應商來決定是否給退
方才有一通電話聲稱是蘭蔻的供應商也有聯繫我
供應商一再強調他們的是「正品」、「專櫃貨」
但我表明我在專櫃買過,也沒買到簡體字的
他們覺得我無理取鬧
還說我拆包裝了,要看購物中心給不給退
變成兩邊互推責任
我便回:
「購物中心跟我說你們說可以退,他們才可以退」
「怎麼現在是你說他們可以退,你們才可以退?到底是參考哪邊的標準?」
供應商緩和的說,還是要聯繫購物中心才能決定
搞得這通電話打來的目的只是要解釋他們是正品
完全不是很想理會我要退貨的目的...哈哈傻眼
107/09/15更新進度———
後來收到這些回覆
https://i.imgur.com/ibuXrtV.jpg
https://i.imgur.com/D59ZrFq.jpg
https://i.imgur.com/KSFIB9m.jpg
https://i.imgur.com/6L4JAfq.jpg
https://i.imgur.com/nxQ2RgF.jpg
https://i.imgur.com/7UNCca5.jpg
https://i.imgur.com/zR9uEJg.jpg
正好近日工作出差實在無暇回覆、更新
也許是我知識淺薄,買的經驗不夠多
沒遇過如此標示之產品
如今就當作長知識了
之所以會在網路買
是因為我之前在Y購物的商品都覺得還不錯
我大多買生活用品(電動牙刷、球鞋...)
是正品或者不一定,我不知道
至少使用上沒有任何瑕疵
我也是這一次才第一次客訴
往後保養品我還是選擇靠櫃好
至少有問題可以直接反應
也不用這樣花時間隔空收覆訊息
--
Tags:
保養
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