反推中友高絲Kose專櫃陳姓櫃長 - 保養
By Donna
at 2021-06-19T23:36
at 2021-06-19T23:36
Table of Contents
本來更新原文就可以的,
不過要新增的內容有點多,
所以很抱歉再佔個版面
首先是這個「事件」正式進入法律程序了
在我發表了反推文的兩天後(6/6),
就出現熱心網友先替我報警了,
在這邊感謝你
雖然等卷宗送到台中的轄區派出所
需要好幾天的作業時間、又遇到六日,
不過好在負責的員警有PTT帳號,
所以後續聯絡相當順暢
---
6/16 員警以站內信和我取得聯絡
6/18 到該轄區派出所提示證據、做筆錄
從16:30到18:50,大約2.5小時…
好險最花時間筆錄做完後,
我只需要等開庭就好了
PS.
因為有些步驟是員警不清楚、不知道的,
實際操作APP和用發票舉例說明,
會讓員警更容易理解問題點在哪裡,
這邊處理上比較花時間,其他就還好
---
以這次的情形來說,
我需要準備的部分包含:
1.發票圖檔
要有完整發票號碼+消費日期
2.發票無法補登的APP截圖
像我就是給了
第一次「此發票紀錄已存在」
第二次「無法找到交易,請洽詢服務台」
的這兩張畫面截圖
3.雙方當事者的Line對話截圖
從事情發生開始到最後的對話過程
*對話內容需連貫、不可以任意擷取
*截圖需出現對方完整暱稱,不可塗改
4.PTT反推文的全部內容(不含底下推文)
只要開啟網頁版後再存成PDF檔即可
5.事情發生的時間順序整理表
因為做筆錄的時候,會錄音、錄影
需要當事人親口敘述事情發生經過,
從什麼時候開始,哪個時間點發生什麼,
自己先整理一下,做筆錄時比較不會混亂
也方便員警整理成筆錄內容
把上述檔案存在隨身碟裡,
到時候方便讓員警Copy檔案
雖然員警有說圖檔貼在Word檔裡比較好,
不過我不確定辦案需要的是哪些,
所以這部分員警就自己處理了
---
其他關於辦案的部分不方便透漏更多,
不過員警有說這種情形屬於“非告訴乃論”,
只要知道出現案子,加上有證據的話,
警方就必須開啟偵辦程序
所以沒有不能處理,只是想不想而已
---
在原反推文發現有幾位板友提到的問題
關於品牌的會員點數未給、有缺少
扣除支付方式會產生的點數後,
在消費時會得到的點數大致分成
1.各大百貨的會員消費點數
2.各大品牌(專櫃)的會員消費點數,
其中較大的不同為
百貨可主動登記
在結帳當下出示條碼(或是報電話etc.),
或是事後再自行用APP補登
而專櫃是完全被動
必須要由專櫃人員手動Key進電腦紀錄,
有的時候在消費後發現會員點數沒有增加,
就是當下沒有登錄或是登記錯人了
這個絕對可以請她們更正的(有發票更好)
至於非會員(過路客)消費所產生的點數,
就一般來說不會登記給任何人的
不過為了更高階的會員禮,
某些專櫃人員會順手登錄在自己名下,
也有少數的人會把點數送給熟客,
“既然櫃姐願意送我點數”
“那我再多買一點照顧她業績好了”
利用客人拿人手短的心態,間接刺激業績
偶爾會有發生消費點數未入帳,
消費者拿著發票再回櫃位詢問時,
專櫃人員會回應說要你”等點數生效”,
通常大概就是拿無主的發票點數來補…
畢竟點數不記名,有些消費者也不太在乎
加上這部分算是檯面下的手法,
所以就…就這樣吧
在前一篇文章底下推文
寄站內信質疑或給予鼓勵的板友們
可惜不能一一回覆,
不過你們的回應我都看過了
讓我深刻體會到
自己的權利要自己爭取的重要性
再次感謝大家
--
不過要新增的內容有點多,
所以很抱歉再佔個版面
首先是這個「事件」正式進入法律程序了
在我發表了反推文的兩天後(6/6),
就出現熱心網友先替我報警了,
在這邊感謝你
雖然等卷宗送到台中的轄區派出所
需要好幾天的作業時間、又遇到六日,
不過好在負責的員警有PTT帳號,
所以後續聯絡相當順暢
---
6/16 員警以站內信和我取得聯絡
6/18 到該轄區派出所提示證據、做筆錄
從16:30到18:50,大約2.5小時…
好險最花時間筆錄做完後,
我只需要等開庭就好了
PS.
因為有些步驟是員警不清楚、不知道的,
實際操作APP和用發票舉例說明,
會讓員警更容易理解問題點在哪裡,
這邊處理上比較花時間,其他就還好
---
以這次的情形來說,
我需要準備的部分包含:
1.發票圖檔
要有完整發票號碼+消費日期
2.發票無法補登的APP截圖
像我就是給了
第一次「此發票紀錄已存在」
第二次「無法找到交易,請洽詢服務台」
的這兩張畫面截圖
3.雙方當事者的Line對話截圖
從事情發生開始到最後的對話過程
*對話內容需連貫、不可以任意擷取
*截圖需出現對方完整暱稱,不可塗改
4.PTT反推文的全部內容(不含底下推文)
只要開啟網頁版後再存成PDF檔即可
5.事情發生的時間順序整理表
因為做筆錄的時候,會錄音、錄影
需要當事人親口敘述事情發生經過,
從什麼時候開始,哪個時間點發生什麼,
自己先整理一下,做筆錄時比較不會混亂
也方便員警整理成筆錄內容
把上述檔案存在隨身碟裡,
到時候方便讓員警Copy檔案
雖然員警有說圖檔貼在Word檔裡比較好,
不過我不確定辦案需要的是哪些,
所以這部分員警就自己處理了
---
其他關於辦案的部分不方便透漏更多,
不過員警有說這種情形屬於“非告訴乃論”,
只要知道出現案子,加上有證據的話,
警方就必須開啟偵辦程序
所以沒有不能處理,只是想不想而已
---
在原反推文發現有幾位板友提到的問題
關於品牌的會員點數未給、有缺少
扣除支付方式會產生的點數後,
在消費時會得到的點數大致分成
1.各大百貨的會員消費點數
2.各大品牌(專櫃)的會員消費點數,
其中較大的不同為
百貨可主動登記
在結帳當下出示條碼(或是報電話etc.),
或是事後再自行用APP補登
而專櫃是完全被動
必須要由專櫃人員手動Key進電腦紀錄,
有的時候在消費後發現會員點數沒有增加,
就是當下沒有登錄或是登記錯人了
這個絕對可以請她們更正的(有發票更好)
至於非會員(過路客)消費所產生的點數,
就一般來說不會登記給任何人的
不過為了更高階的會員禮,
某些專櫃人員會順手登錄在自己名下,
也有少數的人會把點數送給熟客,
“既然櫃姐願意送我點數”
“那我再多買一點照顧她業績好了”
利用客人拿人手短的心態,間接刺激業績
偶爾會有發生消費點數未入帳,
消費者拿著發票再回櫃位詢問時,
專櫃人員會回應說要你”等點數生效”,
通常大概就是拿無主的發票點數來補…
畢竟點數不記名,有些消費者也不太在乎
加上這部分算是檯面下的手法,
所以就…就這樣吧
在前一篇文章底下推文
寄站內信質疑或給予鼓勵的板友們
可惜不能一一回覆,
不過你們的回應我都看過了
讓我深刻體會到
自己的權利要自己爭取的重要性
再次感謝大家
--
Tags:
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