感謝巨城Chanel幫忙省錢 - 粉底
By Caitlin
at 2019-10-28T12:08
at 2019-10-28T12:08
Table of Contents
10/25巨城Chanel不知辦什麼活動,共有9-10名的櫃員在櫃上,
其中有3名正在服務客人,6名在櫃檯無所事事,其實我站在櫃檯前整整5分鐘
(因為實在很想知道他們要把我當隱形人多久,所以我拿出手機看一下時間),
其中我還跟櫃檯6名無所事事聊天的櫃員們對到眼好幾次,
甚至我還暗示他們要看粉底,沒人理實在太尷尬,只好繞繞看眼影腮紅等,
但神奇的是,我那天可能有隱形斗篷罩身,後面有新客到了,
他們派櫃員去諮詢服務,還特地從我身邊繞過去,甚至連平常傳line新品訊息,
跟她買好幾次的小姐還跟我大眼瞪小眼之後,又默默低頭發呆,
最後姊的時間也很寶貴,不想跟他們耗,直接問有沒有人可以來幫忙介紹個粉底,
有位小弟來介紹,態度尚可,問他聖誕彩妝能不能預購,他說不行,要11/01當天來買,
接著又打開抽屜滿滿的貼好預購客名字的聖誕小香水問我要不要買,
但馬上又自言自語說小香都預購完了沒有了,
(人格分裂嗎?一下可以一下不能預購,一下問我要不要買,一下又說賣完了),
最後心情不愉快,又不知道整個櫃在矛盾什麼的,完全不想補貨快步離開,
剛好遇到化妝品的樓管先生在巡樓,直接拉住他跟他描述整個過程,
至於他有沒有真得跟櫃長聊聊那又是另一回事了,
雖然曾是百貨業的老弟叫我一定要線上客訴或寫單客訴,
但是巨城的Chanel櫃員服務態度和業績又不是我的責任,有跟樓管反映覺得仁至義盡了,
最後爽爽找代購,不但預訂到聖誕彩妝還順便補貨,selfridges的運費年費刷下去,
在台灣專櫃買,價格又貴服務品質又不穩定,
雖然早就知道台灣專櫃歐美系化妝品都是盤子價,
但之前我還是會靠櫃買,因為覺得享受櫃員的服務是應該要給他們作業績,
不過看來,以後又省了一筆,何必跟錢過不去呢?
--
其中有3名正在服務客人,6名在櫃檯無所事事,其實我站在櫃檯前整整5分鐘
(因為實在很想知道他們要把我當隱形人多久,所以我拿出手機看一下時間),
其中我還跟櫃檯6名無所事事聊天的櫃員們對到眼好幾次,
甚至我還暗示他們要看粉底,沒人理實在太尷尬,只好繞繞看眼影腮紅等,
但神奇的是,我那天可能有隱形斗篷罩身,後面有新客到了,
他們派櫃員去諮詢服務,還特地從我身邊繞過去,甚至連平常傳line新品訊息,
跟她買好幾次的小姐還跟我大眼瞪小眼之後,又默默低頭發呆,
最後姊的時間也很寶貴,不想跟他們耗,直接問有沒有人可以來幫忙介紹個粉底,
有位小弟來介紹,態度尚可,問他聖誕彩妝能不能預購,他說不行,要11/01當天來買,
接著又打開抽屜滿滿的貼好預購客名字的聖誕小香水問我要不要買,
但馬上又自言自語說小香都預購完了沒有了,
(人格分裂嗎?一下可以一下不能預購,一下問我要不要買,一下又說賣完了),
最後心情不愉快,又不知道整個櫃在矛盾什麼的,完全不想補貨快步離開,
剛好遇到化妝品的樓管先生在巡樓,直接拉住他跟他描述整個過程,
至於他有沒有真得跟櫃長聊聊那又是另一回事了,
雖然曾是百貨業的老弟叫我一定要線上客訴或寫單客訴,
但是巨城的Chanel櫃員服務態度和業績又不是我的責任,有跟樓管反映覺得仁至義盡了,
最後爽爽找代購,不但預訂到聖誕彩妝還順便補貨,selfridges的運費年費刷下去,
在台灣專櫃買,價格又貴服務品質又不穩定,
雖然早就知道台灣專櫃歐美系化妝品都是盤子價,
但之前我還是會靠櫃買,因為覺得享受櫃員的服務是應該要給他們作業績,
不過看來,以後又省了一筆,何必跟錢過不去呢?
--
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