植村秀不愉快購物經驗 - 美妝
By Lucy
at 2018-10-06T15:05
at 2018-10-06T15:05
Table of Contents
我在桃園某家百貨的植村秀預定了巧克力唇膏
事先打電話給櫃姐,櫃姐說目前無現貨,10/3到貨會打來通知
我大概9月底那時打的電話,確認有貨之後隔天馬上付錢拿欠貨單
10/3號我完全沒接到電話
我在想可能是還在整理貨就沒有打去問,持續等到今天,想說櫃姐應該是忘記,我就自己
打去詢問是否可以拿貨
一接起來詢問的時候感覺櫃姐有點黑人問號
說會再回撥給我,當下就覺得不太妙
不就是確認商品嗎?怎麼需要這麼久的時間確認?
我等了大概快一個小時,接起來說
:小姐妳那隻唇膏已經沒有了
我問沒有是什麼意思?
他說早就被賣掉了,工讀生忘記把賣掉數目統計,其實根本就沒有貨了
所以櫃姐完全沒有確認貨品數目,就直接賣給客人開欠貨單?
我問櫃姐,可是你們10/3到貨不會點一下看誰的貨和單子有問題嗎?
櫃姐說,現在每天量這麼大他們不會一一核對
我整個超級生氣,我提前詢問,也馬上隔天去付錢,等到現在跟我說是工讀生的問題?還
跟我說不然就是去退錢或換貨,我那隻唇膏的是要買來送朋友的禮物
結果錢都付好了什麼都拿不到
櫃姐直接跟我說,就是調不到貨
我覺得為什麼工讀生的疏失要消費者承擔?
今天也無法打給植村秀客服但我真的很生氣
我知道不是這個櫃姐的問題,但櫃上人員這樣的教育訓練是正確的嗎?
櫃姐還跟我說,工讀生就是來幫忙的,所以來幫忙就可以這樣應付客人的商品嗎?
櫃姐表示會打給總公司做最後確認,一開始我本來也想直接退錢了事,但後來想想這件事
不是我的問題,我應該要好好爭取才對
再來就看櫃姐後來怎麼跟我說了,可能到了最後,也只能摸摸鼻子去退錢,禮物也只能另
外再購買了...我再也不會去這家植村秀消費了
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美妝
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