請問在SkinStore買的clarisonic故障問題 - 保養

請問在SkinStore買的clarisonic MIA故障了
還在保固內要如何進行維修的動作呢？
我的機器本來沒電時會有稍稍震動提醒要充電
可是有次使用完畢後要再開啟
卻一點反應都沒有
以為是沒電了拿去充電之後
卻發現燈都沒有閃
插上電源後差不多10幾秒
會有很小的抖動持續
但是那種抖動又不是開啟機器的很大力的震動
是很小幅度的很像發抖那樣
都沒辦法讓充電燈亮起來
請問這樣是故障了嗎？
如果要保固維修該怎麼進行？
是要直接打電話給clarisonic美國客服跟他們用英文溝通嗎？
謝謝

後來我寫信去公司
他們回我信說
Hello,
We are sorry to hear that you are having issues with your Clarisonic product.
Due to our construction process and how our devices are sealed, Clarisonic
products are not repairable. In order for us to effectively troubleshoot with
you, please contact our Customer Care Department with your product in hand,
after you have charged your unit for 24 uninterrupted hours. Our toll-free
number is 888-525-2747 and our hours of operation are Monday through Friday,
6:00 am-5:00 pm Pacific Time. Please note: Monday and Tuesdays are our
busiest days where hold times may be longer than normal. We look forward to
speaking with you.
Best Regards,
Clarisonic Customer Care
有好心的版友可以幫我翻譯一下嗎？thanks

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