關於櫃姐的態度 - 美妝

By Charlotte
at 2019-04-28T14:36
at 2019-04-28T14:36
Table of Contents
某日專程前往台中某家百貨的DIOR購買潤唇膏因為已確定心中想要的色號,想說現場試一
下就決定購買
正當要拿出信用卡結帳之際櫃姐問說是否趕時間要不要坐下來讓她幫我介紹一下保養品
心想確實是不趕時間且櫃姐都主動詢問了,那也不妨試試看,即便他可能待會會向我推銷
也沒關係
因為靠櫃的經驗不算少,我相當吃態度與服務這套,若對方很親切又主動幫我試妝或保養
品
,然後效果又讓我感到驚豔,不必跟我推銷我都會腦波很弱主動說我想買
回到這位櫃姐,她請我坐下後便在桌面擺出將近十罐的保養品,開始一罐一罐試在我臉上
,
本身是油肌,她保養品越擦越多我就越感不舒服,我想就算是再好的膚質都不堪連續上這
麼
多東西吧!
大概進行至少半小時,期間我也很客氣地在回應她,然後讓我照了鏡子,尷尬的來了,我
的臉就像我感受到的一樣,上太多東西都沒吸收進去,甚至都起屑了,我相信櫃姐自己也
有看到,我也無法避免尷尬假裝效果很好,就跟她說這邊都是屑屑耶,結果她就只是用手
幫我撥掉......嗯然後就開始推銷我了........
拿出計算機開始算桌上每一瓶價格是多少、有什麼優惠、他推薦我某幾瓶價格又是多少..
....
說實在剛剛那樣讓我完全不想跟他買任何一罐保養品,我回他說我想我先結帳剛剛的唇膏
就
好,當然她又一直死命推銷,後來看到我手機裡百貨app有相當多的點數便一直問我你點
數怎麼這麼多?
現在年底有活動你要趕快用完啊!因為點數可折現,她一心想我把剩餘點數拿來買她們家
產品,
但我當下真的不想買只希望趕快幫我結帳唇膏,我婉轉拒絕多次後她終於垮下臉來不情願
的拿著我手機去結帳,
但是過了好幾分鐘後她又走回來說螢幕關掉可以幫她解鎖一下嗎?又順便問我確定不買其
他
東西?從我到櫃上到此刻其實也花了至少一小時,真心覺得好疲倦了只想趕快回家,
於是就拿了手機跟她說我跟你一起過去結帳吧,當然她就完全面無表情完全沒有再跟我講
話,結完帳再回到櫃上趕快把唇膏包好就不想理我了
關於這次的經驗一直放在我心上
我不明白並非我主動要求這櫃姐幫我試那整排的保養品,他的心態應該也是有推銷有機會
,有人要買算賺到,人家不買她又不損失
就算前後花了一小時不也是雙方都有空不趕時間的情況下才開始的嗎
使用結果我完全不滿意,我也沒辦法因為感激這位櫃姐的服務而勉強亂買我不需要的東西
而且她就是想推銷才這麼主動,一旦被拒絕馬上又變臉給客人看,那這樣我不是該慶幸我
沒
有買?
另外是上週末又到了台中另家百貨的Nars,新款的嫩唇膏終於出新色
因為外觀實在太吸引我,所以專程去試色打算挑一個喜歡的買回家
一開始櫃姐先讓我試手上,所有的顏色都相當淡,接近看不出來那樣
因為本來就打算要買於是要求試嘴上會比較準,櫃姐告知其中一色目前缺貨了,然後也把
全部拿來要幫我試
因為當時我看櫃上沒人想說應該可以好好讓櫃姐介紹才直接踏進去
後來在試色當中有個客人來一直詢問,櫃姐也一直要我等一下
那個客人一下要問東西一下要結帳,導致櫃姐每幫我試完一色就離開一下,我也認命坐著
等
好不容易把四五隻嫩唇膏試完,發現這款真的顏色太淡了,不同於其他的潤唇膏
我也直接表明我最想要的只有最深的色號也就是櫃姐說缺貨的那一色(唯一顯色)
因為我真的是滿心歡喜專程跑去試色打算購入的,但效果不如我預期我實在不想硬買
櫃姐也說缺貨的不知何時才會有,因此我也無法說我先結帳讓你欠貨
最後我自己也是帶著失望的心情說那我再想想吧便要離開!櫃姐馬上就轉頭很微弱的發出
喔還是嗯的聲音就不想甩我了
當下覺得有點不會意思,但事後越想越不對
今天我也很感激你幫我試色,但是我想要的就沒貨了,難道我為了要討妳開心隨便買一隻
?
到底客人來靠櫃就一定要消費?到底客人來花錢是買自己想要的東西還是買你櫃姐的好心
情
也是有很多櫃姐就算你沒買還是會親切送你離開
今天你可能覺得浪費太多時間在一個沒有跟你消費的客人身上
如果當下覺得我很討厭,可以等我離開之後跟你的同事抱怨我而不是讓我看見你變臉
轉述給朋友聽他們都說幹嘛不去客訴
我覺得相較那些被櫃姐羞辱洗臉的我這只是小巫見大巫沒有客訴必要
以上只是想跟大家聊聊就我這樣的經驗應該沒有問題需要受到櫃姐白眼吧?
-----
Sent from JPTT on my iPad
--
Tags:
美妝
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